Legal

Cancellation Policy

Cancellation Policy

Effective Date: 28/05/2024

At Jahiz Lil-Hadath Lil-Fa'aliyat Al-Tarfihiyah, we strive to provide excellent service and ensure customer satisfaction. However, we understand that sometimes cancellations are necessary. This Cancellation Policy outlines the process, conditions, and timeframe for cancelling services or bookings through our website https://bookify.sa/.

By using our website and booking any services, you agree to the terms and conditions set forth in this Cancellation Policy. If you have any questions or need further clarification, please contact us at info@bookify.sa.

1. Cancellation Timeframe

1.1 General Cancellation Period:

Customers can cancel their requested services within 24 hours from the time of booking or purchase. After this period, cancellations may no longer be accepted, or different conditions may apply.

  • Ticket Purchases: If you wish to cancel a ticket purchase, you must notify us within 24 hours of the transaction.
  • Event Services: If you have booked event-related services (such as event management, promotions, etc.), cancellations must also be made within 24 hours of the booking or order confirmation.

2. Conditions for Cancellation

  • Cancellation Eligibility: Cancellations will only be accepted if the service has not been fully delivered or if the event has not yet occurred.
  • Non-refundable Fees: Certain fees, including booking or processing fees, may not be refundable under any circumstances.
  • Late Cancellations: Cancellations made after the 24-hour window may be subject to a penalty or no refund at all, depending on the nature of the service. For services where cancellation is not possible or refunds are not applicable (for example, if an event has already occurred), please refer to the Refund Policy for further guidance.

3. Refund Process After Cancellation

If a cancellation is accepted within the allowed timeframe, refunds will be processed as follows:

  • Refunds will be made to the original payment method used by the customer.
  • Please allow up to 45 days for the refund to be processed and completed, depending on the payment solution provider and the issuing bank.

4. How to Cancel

To cancel your booking or request for services, please contact us directly at helpcenter@bookify.sa with the following details:

  • Your order number or transaction ID
  • The service or ticket you wish to cancel
  • Reason for cancellation (optional)

Our team will confirm the cancellation and initiate the refund process if applicable.

5. Changes to This Cancellation Policy

We reserve the right to modify or update this Cancellation Policy at any time to reflect changes in our business practices, legal requirements, or for other operational reasons. Any changes will be posted on this page, and the "Effective Date" at the top of this policy will be updated. We encourage you to review this policy periodically to stay informed of any updates.

6. Contact Us

If you have any questions or concerns about this Cancellation Policy, or if you need assistance with your cancellation request, please contact us at:

Jahiz Lil-Hadath Lil-Fa'aliyat Al-Tarfihiyah
Address: 3467, Ras Al-Sar, 7386, Saudi Arabia
Email: info@bookify.sa
Phone: +966531654775

By making a booking or purchasing services through https://bookify.sa/, you acknowledge that you have read, understood, and agree to the terms outlined in this Cancellation Policy.