Legal

Refund Policy

Refund Policy

Effective Date: 28/05/2024

At Jahiz Lil-Hadath Lil-Fa'aliyat Al-Tarfihiyah, we aim to ensure a seamless experience for all users. However, the responsibility for refunds lies entirely with the event Organizer. This policy outlines the general procedures regarding refunds for tickets or services purchased through our platform: https://bookify.sa.

By using our platform and purchasing tickets or services, you agree to the terms outlined in this Refund Policy. If you have questions, contact us at info@bookify.sa.

1. Refund Eligibility

Refunds are solely managed by the Organizer and will only be processed under the following conditions:

  • Event Cancellation: If the event is cancelled by the Organizer.
  • Event Postponement: If the event is rescheduled and the attendee cannot attend the new date.
  • Incorrect Charges: If there is a verifiable error in the transaction.

Refunds will not be issued in the following cases:

  • Change of Mind: Customer decides not to attend the event after purchase.
  • No-show: Customer fails to attend the event without prior notice (if applicable).
  • Post-Event Disputes: Requests made after the event has concluded.

2. Organizer Refund Responsibility

Each Organizer is responsible for defining whether their event is refundable or non-refundable. This information will be made clear during the ticket purchase process.

The Organizer is also solely responsible for selecting the refund type for their events. Refunds may be issued in one of the following ways:

  • Credited back to the customer’s original payment method
  • Issued as credit to the customer’s wallet on our platform

3. Refund Process

Customers requesting a refund must contact us at info@bookify.sa within 7–14 days of the event date or cancellation notice, depending on the Organizer’s terms.

Refund requests must include the following:

  • Order number and ticket details
  • Reason for requesting a refund
  • Proof of purchase or transaction

All refund requests will be evaluated in coordination with the Organizer.

4. Refund Method

Refunds will be processed based on the Organizer’s selected method—either as a return to the original payment method or as wallet credit. Refunds may take between 10 to 45 days, depending on the bank or payment provider. Processing delays outside our control may occur.

5. Non-Refundable Fees

Service fees, booking charges, or transaction costs may be non-refundable. These will be disclosed at the time of purchase.

6. Partial Refunds

Partial refunds may be granted in specific cases, such as if a portion of the event has taken place or services were partially fulfilled.

7. Organizer’s Refund Policy

If an Organizer has a specific refund policy that differs from Bookify’s general framework, the Organizer’s policy will take precedence. These terms will be displayed at checkout, if applicable.

8. Changes to This Refund Policy

We reserve the right to amend this Refund Policy to reflect changes in operations, regulations, or platform features. Updates will be posted on this page, and the "Effective Date" will be revised accordingly.

9. Contact Us

For questions or refund-related assistance, please contact:

Jahiz Lil-Hadath Lil-Fa'aliyat Al-Tarfihiyah
Address: 3467, Ras Al-Sar, 7386, Saudi Arabia
Email: info@bookify.sa
Phone: +966 531 654 775

By purchasing through https://bookify.sa, you agree to the terms and conditions of this Refund Policy as defined by the Organizer and facilitated by Bookify.